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Enter & View Manager's Survey

Healthwatch North East Lincolnshire is the independent voice for the people of North East Lincolnshire helping to shape, challenge and improve local health and social care services. Every local Healthwatch across the country has a legal responsibility to carry out an Enter and View programme. Enter and View is not an inspection and our team are not inspectors like the Care Quality Commission. The Enter and View activity for Healthwatch North East Lincolnshire involves visiting any publicly funded health and social care service in the region, so that we can see what is going on and to talk to service users, their relatives and carers, as well as staff. It would be extremely helpful if you would answer the questions below and return the completed survey to a Healthwatch prior to our planned visit. This will assist our volunteers greatly in having a better understanding of your setting prior to the visit as well as saving time on the day allowing for our volunteers to have more time to engage with the residents. It will also ensure that we hold the most up-to-date and accurate information about your service.

MM slash DD slash YYYY
Do you feel the CQC rating accurately reflects the level of care you provide?
YesNoN/A
Is day care provided?
Is respite care provided?
Do all residents have an End of Life plan/Respect document?

Staffing

The service user’s individual needs

Could you please provide us with a copy of the weekly/monthly menu plan including any pictorial versions you may use? (This can be emailed or posted to the address at the end of this survey)
Is food for the residents cooked and prepared on the premises?
Which of the following services does your home have access to? (Please tick all that apply)
PersonalProvided by the Home
Telephone
Computers/Laptops
Tablet/Smart Phone
Free Wifi/Internet
Skype/Zoom/Teams (communication via an app)
Does your home have specific visiting times or an appointment booking system in place?

Leadership

What other organisations do you work alongside to support the care provisions within your setting? (Please tick all that apply)